Article 1 Cancel Order
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The PCB products provided on the PCBONLINE website are
customized products. We accept order cancellation before
product review or production. If the order is cancelled, you
will get a full refund.
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If the product has already started production, we cannot
cancel the order.
Article 2 Return
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PCB is a customized product, so each product is produced
according to the customer's
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PCB design Gerber file. If it is because we do not produce
according to the customer's
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PCB design Gerber file or remarks, or the production quality
does not meet the IPC standard or the customer’s
requirements in advance, we accept the return or refund, and
then the customer has the right to apply for a refund within
14 days after receiving the product.
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At most, only one shipping fee (including return) is charged
to the customer; for returned products, no purchase fee is
charged to the consumer.
Article 3 Refund
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After receiving and checking your return, we will send you a
receipt notification via email. We will also notify you to
approve or reject the refund. If you are approved, your
refund will be processed and the credit limit will be
automatically applied to your credit card or original
payment method within a certain number of days.
Article 4 Overdue or Missing Refund
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If you have not received a refund, please check your bank
account again first. Then contact your credit card company,
as it may take some time to officially issue a refund. Next,
please contact your bank. Refunds usually take some
processing time. If you have completed all these operations,
but still have not received a refund, please contact us at
info@pcbonline.com.
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Please also contact our customer service at
info@pcbonline.com to obtain the return address.