Article 1 Cancel Order
The PCB products provided on the PCBONLINE website are customized
products. We accept order cancellation before product review or
production. If the order is cancelled, you will get a full refund.
If the product has already started production, we cannot cancel the
Article 2 Return
PCB is a customized product, so each product is produced according to
PCB design Gerber file. If it is because we do not produce according
to the customer's
PCB design Gerber file or remarks, or the production quality does not
meet the IPC standard or the customer’s requirements in advance, we
accept the return or refund, and then the customer has the right to
apply for a refund within 14 days after receiving the product.
At most, only one shipping fee (including return) is charged to the
customer; for returned products, no purchase fee is charged to the
Article 3 Refund
After receiving and checking your return, we will send you a receipt
notification via email. We will also notify you to approve or reject
the refund. If you are approved, your refund will be processed and the
credit limit will be automatically applied to your credit card or
original payment method within a certain number of days.
Article 4 Overdue or Missing Refund
If you have not received a refund, please check your bank account
again first. Then contact your credit card company, as it may take
some time to officially issue a refund. Next, please contact your
bank. Refunds usually take some processing time. If you have completed
all these operations, but still have not received a refund, please
contact us at email@example.com.
Please also contact our customer service at firstname.lastname@example.org to
obtain the return address.